Low Rate Credit Card
The Low Rate Credit Card has been designed for customers who want a basic, no frills line of credit with lower interest and fees.
Yes, you can add up to nine additional cardholders at no extra cost!
Platinum Credit Card
Although the Platinum Credit Card is no longer for sale, existing Platinum Credit Cardholders can continue to enjoy all the features and benefits of the card.
Please refer to our Key Facts Sheet and Schedule of Fees.
Great Southern Bank Platinum Rewards – Terms & Conditions and Great Southern Bank Platinum Credit Cards – Complimentary Insurances Policy Information Booklet apply.
If you’re an existing Platinum Credit Card cardholder, you can earn rewards points every time you make a purchase. You will earn one Platinum point for every $1 you spend on purchases.
Your Platinum Rewards points are available through Great Southern Bank Online Banking. Simply log on to online banking, click ‘Actions’ on your credit card, and choose ‘View rewards’.
You can redeem from a wide range of rewards, including gift cards, merchandise, travel, flights, and more.
Yes, you can add up to nine additional cardholders at no extra cost!
Existing Platinum Credit Card cardholders may be eligible for the following covers*:
- International Travel Insurance
- Purchase Protection Insurance.
(*eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits apply)
The first thing to do is check that you’re entitled to make a claim. Refer to your Great Southern Bank Platinum Credit Cards – Complimentary Insurances Policy Information Booklet (particularly Part D) to see exactly what is and isn’t covered.
If you’re making a claim on your International Travel Insurance, the easiest way to claim is by using the Allianz Global Assistance online claims portal. For Purchase Protection Insurance claims, please contact the Allianz Global Assistance team:
Online: Lodge your International Travel Insurance claim at claimmanager.com.au.
Email: Email Allianz Global Assistance at cardclaims@allianz-assistance.com.au
Phone: 1800 010 262, Monday to Friday, 8am to 7pm AEST
Existing Platinum Credit Card cardholders can continue to reset their pin and reduce their credit limit through online banking.
Simply log in to your online banking account and visit the card controls tab to view your card management options.
Changes to your Great Southern Bank Platinum Credit Card Terms and Conditions
Effective 7 August 2024
The Platinum Credit Cards – Terms and Conditions document has now been made into two separate documents: Great Southern Bank Platinum Credit Cards – Complimentary Insurances Policy Information Booklet and Great Southern Bank Platinum Rewards – Terms & Conditions.
We’ve also made updates to the Great Southern Bank Platinum Credit Cards – Complimentary Insurances Policy Information Booklet. The key changes are outlined below.
There are no changes to the Platinum Rewards component, which is presented in the Great Southern Bank Platinum Rewards – Terms & Conditions document.
The key changes to the Great Southern Bank Platinum Credit Cards – Complimentary Insurances Policy Information Booklet are outlined below.
Changes have been made to make the booklet easier to read, clarify the steps you should take if you think you need to make a claim, and it now highlights the importance of taking reasonable care and precautions (e.g. by safeguarding your covered items or valuables).
Great Southern Bank Platinum Credit Cards – Complimentary Insurances Policy Information Booklet
- Notification period: We’ve updated how much notice we’ll give you if the Group Policy is changed or terminated. This will generally be 30 days’ notice except in certain situations (e.g. where the change is favourable to you or where it does not change the insurance cover).
- Definitions: We’ve updated or added various definitions including:
- added definition of ‘Group Policy’
- added definition of ‘pregnancy related’
- added definition of ‘proof of your ownership and value’
- updated definition of ‘dependant’
- updated definition of ‘pre-existing medical condition’
- updated definition of ‘reasonable’
These definitions should be read in conjunction with the relevant section of the Policy Information Booklet.
- International Travel Insurance:
- Updates to eligibility for cardholders including a requirement to meet all of the following criteria:
- you reside in Australia (including holders of a visa issued under the Migration Act 1958 (Cth) which entitles the holder of the visa to residency);
- before leaving Australia, you spend at least $500 on your prepaid travel costs e.g. your return overseas travel ticket, your prepaid overseas accommodation, your prepaid cruise, travel or tour, and you charge these costs to the accountholder’s card account; and
- you have a return overseas travel ticket before you leave Australia.
- Updates to eligibility criteria for spouses and dependants.
- Inclusion of cover if you or your travel companion are diagnosed with a sickness recognised as an epidemic or pandemic (such as COVID-19) under selected benefits.
- Updates to eligibility for cardholders including a requirement to meet all of the following criteria:
- Updates to the benefits and benefit limits
- The benefit limits table below sets out the new amounts and maximum limits of what Allianz Global Assistance will pay under each section of this insurance. The cover described in the table below is a summary only. The cover available is outlined in the Policy Information Booklet and is subject to the terms, conditions, exclusions limits and applicable sub-limits.
Current | Updated from 7 August 2024 | |||
Benefit | Limit | Section | Limit | |
1.1 Overseas Emergency Assistance | Unlimited~ | 1.1 | Overseas Emergency Assistance (including Medical Evacuation and Repatriation) | $20 million |
1.2 Overseas Emergency Medical 1.2.1 b] Emergency Dental (for toothache) | Unlimited~ except for emergency dental treatment available under paragraph 1.2.1 b] which is limited to $1,250 per person | 1.2 | Overseas Emergency Medical | $20 million |
1.3 | Overseas Emergency Dental (spontaneous toothache) | Up to a maximum total limit of $1,250 per person for emergency dental treatment for sudden and acute pain (toothache). | ||
1.3 Hospital Cash Allowance | $75 per person per day up to a maximum total limit of $7,500 for a cardholder travelling with their spouse and/or dependants | 1.4 | Hospital Cash Allowance | $75 per person per day up to a maximum total limit of $7,500 per person, with a maximum total limit of $7,500 for all claims combined. |
1.4 Accidental Death | $25,000 per cardholder $20,000 per spouse $5,000 per dependant | 1.5 | Accidental Death | $25,000 per person up to a maximum total limit of $50,000 for all claims combined |
1.5 Funeral Expenses | Up to $15,000 per person up to a maximum total limit of $30,000 for a cardholder travelling with a spouse and/or dependants | 1.6 | Funeral Expenses | Up to $15,000 per person up to a maximum total limit of $30,000 |
2.1 Cancellation | Up to $10,000 including: | 2.1 | Cancellation | Up to a maximum total limit of $10,000 except: |
2.1.1 a] Travel agents cancellation fees | Travel agent’s cancellation fee which is limited to the lesser of $500 or the commission or service fees lost had the travel arrangements had not been cancelled. | 2.1.1a] Travel agents cancellation fees | Up to $500 per person | |
3.1 Additional Expenses | Unlimited~ | 3.1 | Additional Expenses | Up to a maximum total limit of $30,000 |
3.2 Travel Delay | After six (6) continuous hours delay, up to $650 per person for meal and accommodation expenses up to a maximum total limit of $1,000 for a cardholder travelling with their spouse and/or dependants. | 3.2 | Travel Delay Expenses | Up to $650 per person after six consecutive hours, up to a maximum total limit of $1000 |
3.3 | Alternative Transport Expenses | Up to a maximum total limit of $2,500 | ||
3.4 | Return Home following the Death or Hospital Admission of a Relative | Up to $5,000 per person, up to a maximum total limit of $10,000 | ||
4.1 Luggage | Up to $15,000 per person up to a maximum total limit of $30,000 for a cardholder travelling with their spouse and/or dependants subject to the following limits: * Up to $5,000 per item for baggage, clothing, personal items and personal valuables; * Up to $5,000 per item for portable electrical equipment, laptop computers and associated equipment/ accessories, binoculars, cameras and associated equipment/accessories | 4.1 | Luggage | Up to $15,000 per person up to a maximum total limit of $30,000 subject to the following limits: |
4.1.1a] Stolen, accidentally damaged or permanently lost luggage | Up to $2,000 per item for computers, cameras and video cameras. Up to $1,000 per item for any other covered item, including mobile phones | |||
4.1.1 b] – Items left in motor vehicle | However, notwithstanding the above limits, covered items left in a motor vehicle are only insured up to a limit of $150 per item to a maximum total limit of $1,000. No cover is available for valuables left in a motor vehicle at any time. | 4.1.1b] Covered items left in a vehicle during daylight hours | Up to $200 per covered item, up to a maximum total limit of $2,000. | |
4.1.1c] Valuables left in a vehicle or checked in luggage | No cover available. | |||
4.1.1d] Sporting Equipment while it is in use | No cover available. | |||
4.2 Travel documents, transaction cards & travellers cheques | Up to $500 per person up to a maximum total limit of $1,100 for a cardholder travelling with their spouse and/or dependants for travel documents, travellers cheques, bank notes, currency notes, postal orders, money orders, cash or transaction cards. | 4.2 | Travel Documents, Transaction Cards & Travellers Cheques | Up to $500 per person up to a maximum total limit of $1,100 |
4.3 Luggage Delay | Up to $500 per person up to a maximum total limit of $1,100 for a cardholder travelling with a spouse and/ or dependants. | 4.3 | Luggage Delay | Up to $500 per person up to a maximum total limit of $1,100 |
5.1 Rental Vehicle Excess | Up to a maximum total limit of $6,000 | 5.1 | Rental Vehicle Excess | Up to the amount specified in your rental vehicle agreement or $6,000, whichever is the lesser |
6.1 Personal Liability | Up to a maximum total limit of $1,000,000 for all claims combined. | 6.1 | Personal Liability | Up to a maximum total limit of $1,000,000 |
- Excesses apply to some benefits as set out in the table below
Section | Excess amount | |
1.1 | Overseas Emergency Assistance (including Medical Evacuation and Repatriation) | Nil |
1.2 | Overseas Emergency Medical | $500 |
1.3 | Overseas Emergency Dental (spontaneous toothache) | $500 |
1.4 | Hospital Cash Allowance | Nil |
1.5 | Accidental Death | Nil |
1.6 | Funeral Expenses | Nil |
2.1 | Cancellation | $500 |
3.1 | Additional Expenses | $500 |
3.2 | Travel Delay Expenses | Nil |
3.3 | Alternative Transport Expenses | Nil |
3.4 | Return Home following the Death or Hospital Admission of a Relative | Nil |
4.1 | Luggage | $500 |
4.2 | Travel Documents, Transaction Cards & Travellers Cheques | Nil |
4.3 | Luggage Delay | Nil |
5.1 | Rental Vehicle Excess | $500 |
6.1 | Personal Liability | Nil |
- Limitation of cover: The limitation of cover section has been updated to clarify that Allianz Global Assistance won’t provide cover or be liable to pay any claim or provide a benefit where doing so would risk breaching any international laws, sanctions or regulations.
- Transit Accident Insurance: This insurance is being removed entirely. This means you won’t be covered under this insurance for an event that occurs on or after 7 August 2024.
The above is a summary only. It’s important that you read the Great Southern Bank Platinum Credit Cards – Complimentary Insurances Policy Information Booklet carefully (particularly if you are travelling soon) as it contains all the changes including eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits that apply. Ensure you can access a copy while you are travelling.
The changes will automatically apply for events occurring on or after 7 August 2024.
If you have any questions about this document or how the changes apply to you, please contact Allianz Global Assistance on 1800 010 262 (within Australia) or by email to cardclaims@allianz-assistance.com.au.
This is a summary only. For full details, and to make sure you understand the details of the cover provided and it meets your requirements, please read the updated booklets.
Eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits apply.
You can find each booklet at the links below:
Great Southern Bank, a business name of Credit Union Australia Limited ABN 44 087 650 959 Australian credit licence 238317 is the issuer of the Great Southern Bank Low Rate Credit Card. Lending criteria, fees, charges, Credit Card Conditions of Use apply.
Rewards are only available with the Platinum Credit Card. Platinum Rewards Points accrue in accordance with the “Platinum Credit Card – Terms & Conditions for Other Benefits”. Points relating to the use of the card will be awarded for credit purchases only, capped at 100,000 points per year. You will not earn Rewards Points on interest charges; government charges; bank fees; gambling, cash advances, balance transfers and card account adjustments resulting from disputed transactions.
Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, Queensland 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Great Southern Bank, a business name of Credit Union Australia Limited ABN 44 087 650 959 and Australian credit license 238317 which allows eligible Great Southern Bank account holders and cardholders to claim under it as third-party beneficiaries. Access to the benefit of cover under the "Platinum Credit Card - Terms & Conditions for Other Benefits" is provided to eligible Great Southern Bank account and cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the "Platinum Credit Card - Terms & Conditions for Other Benefits" which may be amended from time to time. Great Southern Bank does not guarantee this insurance.