Support

Help is here. This section provides help if you are stuck or can't find what you are looking for. It also has the answers to the most frequently asked questions.

Your credit report

Comprehensive Credit Reporting will provide our customers with a clearer picture of their credit history and we’re excited to be leading the mutual sector in adopting and implementing this industry wide change.

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FAQs

Help if you are stuck and answers to Frequently Asked Questions (FAQs).

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Security and Fraud

Protect yourself against fraud. We’ve been active in fighting fraud on a number of fronts, but it’s important you partner with us to reduce the likelihood of fraud on your account.

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Great Southern Bank’s Public complaint management policy

We’re committed to making sure our customers have the best experience possible. Sometimes we don’t get it right and if this happens we’d like to hear from you. We welcome your feedback as it helps us improve the way we do things.

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Unclaimed Money

As a banking institution, Great Southern Bank is required by law to annually remit any unclaimed moneys to the Australian Government. Before we do this, we attempt to notify the affected account holders in writing if we have a valid residential or postal address.

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Cheque services

Understand changes to cheque services and how it affects you. Read cheque-related FAQs and the alternatives to sending or receiving a cheque.

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Power of Attorney

Setting up a Power of Attorney can help ensure your finances are managed properly in the event of unexpected circumstances such as travel or illness.

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Your new Visa Debit card

We’re moving all our customers to Visa Debit cards, so they get to enjoy even greater security, flexibility, and benefits than they previously did with eftpos.

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