Make changes to your term deposit

Save yourself a phone call or a trip to the branch and make changes to your term deposit in online banking.

When you open a term deposit account, you'll have a 14-day grace period to make changes if you need to. This includes your term length, deposit amount, and how you want to receive interest.

If your term has already started, you can change your maturity instructions up until the day before your maturity date.

This guide will show you how to:

Edit your term deposit during the 14-day grace period.
Edit your maturity instructions during your term.
Authorise edits if you have a joint account.

How to edit your term deposit during your 14-day grace period

Click on the three dots (●●●) under the ‘Actions‘ menu, then select ‘Edit term deposit‘ to make changes.

On the ‘Update your current term deposit‘ page, select the changes you wish to make.

You can choose to:

Add or withdraw funds.
Change your term length.
Change how often you receive interest.
Change the account we pay your interest to.

When you are happy with your changes, click the ‘Continue‘ button.

Click the ‘Declaration‘ checkbox to confirm the changes and agree to the terms and conditions. Click the ‘Submit‘ button to proceed or click ‘Cancel‘ to go back and make more changes.

A confirmation message will appear on the screen when your term deposit has been updated

How to edit your maturity instructions

You can edit the maturity instructions for your term deposit at any point during your term except the day before and the day of maturity.

Click on the three dots (●●●) under the ‘Actions’ menu, then select ‘Edit maturity instructions’ to make changes.

On the next page, select what you want to happen when your term deposit matures.

You can choose to:

Renew your term.
Close your account and withdraw your funds.
Add funds to your term deposit.
Change how your interest will be paid on maturity.

When you are happy with your changes, click the ‘Continue’ button.

Click the ‘Declaration’ checkbox to confirm the changes and agree to the terms and conditions.Click the ‘Submit’ button to proceed or click ‘Cancel’ to go back and make more changes.

A confirmation message will appear on the screen when your maturity instructions have been updated. When your term deposit matures, we’ll follow these instructions automatically.

Requesting authorisation from joint account holders

If the joint account holder is with you, click the ‘Authorise Now’ button.

If the joint account owner is not present, you’ll need to send an authorisation request.

If the joint account holder agrees to the changes, they can securely enter their customer number and password into the boxes on the next screen and click ‘Approve’ to authorise the changes.

A confirmation message will appear on the screen when your term deposit has been updated.

How to send an authorisation request

Click ‘Send Authorisation Request’ to let the joint account holder know you have made changes to your term deposit and to request authorisation.

The joint account holder will need to log into their own online banking and approve the request within 14 days.