Know Your Customer (KYC)

If you’re reading this, chances are you’ve received a call, SMS or email from us asking you to verify your details. To put your mind at ease, we are happy to confirm that this is a genuine request. As mentioned previously, we need to do this periodically to meet our legal obligations as a bank.

Please remember that we’ll never ask you to provide your personal or banking information by replying to an email or text message.

You can confirm the request is legitimate by:

• Checking that the Great Southern Bank phone number and email address detailed in the request match those published on our website.
• Calling our Contact Centre on 133 282. They will be able to transfer you to the KYC team.
• Calling the KYC team directly on 1300 282 236.
• Visiting a Great Southern Bank branch.

To comply with Australia's Anti-Money Laundering and Counter-Terrorism Financing Act 2006, we are required by law to periodically collect and check our customers' current information. This process is known as Know Your Customer (KYC).

You’ll need to confirm your full name, any other names you are known by (if applicable), your residential address, date of birth, contact details, occupation, and citizenship information.

We may sometimes require more detailed information to understand the source of your income and assets. This might, for example, include details of properties you own, or the sale or purchase of those assets.

If you have a business banking product with us, you’ll need to confirm your business name and entity details, business address, and industry information.

To reverify your identity, please have at least two of the following handy:

• Australian Driver Licence
• Medicare Card
• Australian Passport
• Australian Birth Certificate

If you don’t have any of these documents available, please call us on 1300 282 236 (+61 7 3183 3524 if you are overseas) to discuss alternate methods of identification.

You can provide the requested information by:

• Calling our friendly KYC team on 1300 282 236 (+61 7 3183 3524 from overseas).
• Completing the Know Your Customer Form located here and returning it to us via secure message in your online banking. Please note, this form can only be used for individual KYC purposes. If you operate any business accounts, you will need to contact our KYC team directly.
• Visiting your local branch.
• If you have been contacted through First AML, follow the instructions in the email to upload the correct information to First AML.

Our team will attempt to contact you via SMS, direct email and/or secure message within your online banking.

If we can’t reach you via any of the above, we may attempt to call you or send a letter to your nominated postal address.

Some customers will also receive an email from First AML requesting them to provide relevant information and documents to complete their profiles with the bank.

By not providing us with the relevant documentation, we will not be compliant with the AML/CTF Law. Unfortunately, this may prevent us from providing you with banking services on an ongoing basis, and we may be required to restrict or close your accounts.

If your banking has been restricted, you may find some services have limited functionality. This might include:

• Your ability to view your account(s).
• Your ability to view or change scheduled transactions and direct debits.
• Your ability to transfer funds between or outside your accounts.
• Your ability to transact using your Visa Debit card(s).
• Any current/scheduled direct debits/regular payments may be disrupted.

The KYC process involves checking the personal information you have provided to us to reference against records of government agencies or other entities. These credit reporting bodies will prepare and provide us with an assessment.
The credit reporting body may use your personal information, and personal information it holds, including the names, residential addresses, and dates of birth of other individuals, for the purposes of preparing the Assessment only. This will not leave a mark on your credit file.