Why is this change happening?
As we look to simplify and improve our product offering, we’ve made the decision to withdraw eftpos cards from service. Customers who wish to retain a debit card for their account may request a Visa Debit card as a replacement.
Moving from eftpos to Visa means additional benefits for you to enjoy. Not only will you have access to a range of new features, you’ll also have more secure ways to make card payments. And perhaps best of all, no further changes to your account are required.
Your current eftpos debit card will no longer work from the date specified in your notification letter. It will have a temporary transaction block placed on it first and then be closed completely within the following fortnight.
If you no longer require a debit card and don’t want to wait for your eftpos debit card to be closed, please contact us on 133 282 to request early closure.
Nope! If you choose to order a new Visa Debit card as a replacement, your account details (e.g. account number, BSB etc.) will remain exactly as they are now.
Benefits of your new Visa Debit card
There are many additional benefits to enjoy with your new Visa Debit card, such as:
So you can make payments with your debit card wherever you are in the world.
Monitor spending, reduce fraud, and take charge of your finances.
Enjoy a whole range of Visa-exclusive perks and rewards including access to pre-sale concert tickets, special offers and priority seating.
Your new card comes with the additional security of 'Visa Secure' which uses a unique security token to confirm your identity as the cardholder.
Visa's Zero Liability Policy* guarantees that you won’t be held responsible for unauthorised charges made on your account. If you notice any unauthorised transactions, contact us immediately on 133 282. Visit our scam hub for more information about scams, security, and fraud protection.
If you would like to order a Visa Debit card to replace your eftpos card, please contact us on 133 282.
When your new Visa Debit card arrives in the mail, you will need to activate it straight away. Simply follow the instructions in the letter or follow the complete step-by-step process .
FAQs
Frequently asked questions
If you have more than one eftpos card, we will communicate about each of them separately.
Once ordered, you should receive your new card within five to seven business days.
Yes please. You can do this on the phone when ordering the card. Or if you prefer, you can do it beforehand (and update any incorrect information) via online banking, our mobile app, or by paying a visit to your local branch.
Yes, your card number and CVV number will both change.
When you’ve received your new Visa Debit card, you will need to activate it straight away. Don’t worry, this bit’s easy! Check out our step-by-step guide to the process in online banking or mobile banking.
If you’re having trouble activating your card online, you can do it over the phone by calling 133 282 or by visiting your nearest branch.
Once your new card is activated, you will need to:
- Change the PIN (if required). You can do this via online banking, our mobile app, or in-branch.
- Destroy your old eftpos debit card.
- Update any recurring payments (e.g. direct debits) with your new card details.
- Set up your new Visa Debit card in your digital wallet.
If you don’t activate your Visa Debit card before your eftpos debit card stops working, you won’t be able to make point-of-sale purchases or withdraw cash from ATMs.
A new PIN will be sent to you in a separate letter. If you don't want to wait for it arrive, or you want to change it when it does, you can reset it via online or mobile banking, or in-branch.
No, you don't need to open a new account to receive your new Visa Debit card.
If you suspect fraudulent activity on your eftpos card before it closes, please contact us immediately. We will block it and issue your new Visa Debit card immediately.
Your existing eftpos debit card will cease to work from the date specified in your notification letter. You should destroy it as soon as you have received and activated your new Visa Debit card.
If you no longer require a debit card and don’t want to wait for your eftpos debit card to be closed, please contact us on 133 282 to request early closure.
No. We have decided to withdraw eftpos debit cards from service, which means they will no longer work. You should destroy your existing eftpos debit card as soon as you have received and activated your new Visa Debit card.
No. None of your account details are changing, including any home loan accounts you hold with us.
You can make purchases from any merchant that accepts Visa or Eftpos. This includes over-the-phone and online transactions.
No, it’s a debit card.
There are no monthly fees to worry about. There are changes to your international transaction fees, though. It's important that you review Great Southern Bank's Terms and Conditions to understand the fees and charges relating to your new Visa Debit card.
Yes. Unlike your eftpos debit card, a Visa Debit Card is your passport to global shopping. As one of the most widely-accepted cards around the world, you have access to millions of physical and online retailers in Australia and beyond.
Your new card number is printed on the reverse of your new Visa Debit card along with its expiry date and CVV number.
It may take up to seven business days for your new card to arrive in the post. If you haven't received it after seven business days, please call us on 133 282.
* Visa's Zero Liability policy covers Australian-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify Great Southern Bank promptly of any unauthorised Visa use. Please consult us for additional details.
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