What are regular payments?
Regular payments are any payments you make at a scheduled and repeated frequency. You can set them up to:
- transfer money between your Great Southern Bank accounts.
- make payments to anyone, using ‘Pay anyone’ or ‘Fast Payments’ in online or mobile banking.
- pay bills with BPAY using mobile or online banking.
- allow a company or biller to charge your debit card or credit card, known as a ‘recurring payment’.
- allow a company or biller to take money from your transaction account, known as a ‘direct debit’.
Recurring payments
A recurring payment is a regular payment from your Visa Debit card or Mastercard credit card. You can set one up by allowing a merchant, company or biller (Initiator) to charge your debit or credit card. To do this, you’ll need to supply the Initiator with your card details.
If you wish to cancel an existing recurring payment, you will need to contact us via Secure Mail (Online Banking), by Telephone on 133 282, or by attending one of our Branches. You will then need to contact the merchant directly to let them know.
Please be aware that it is your responsibility to advise the Initiator of any changes to your details.
Direct debit payments
A regular payment from a transaction account is called a direct debit. You can set up a direct debit by allowing a merchant, company or biller (Initiator) to take money from your account using your BSB and account number.
If you want to cancel an existing recurring payment you should contact the Initiator directly and arrange for the payment to be stopped. We can stop a regular payment on your behalf if you are concerned that the Initiator has not actioned your request.
For any changes to your account, it is your responsibility to advise the Initiator.
Disputes
If you see any payments on your account that you believe are not authorised or are for an incorrect amount, please contact us on 133 282 to discuss the issue.
Further details regarding sending and receiving payments can be found in the Terms and Conditions.