Apple Pay

1. Send a one-time password to the mobile phone number you have registered with us
2. Send a one-time password to the email address you have registered with us
3. Ask you to call us on 1800 857 959 and answer some security questions

• Place your finger on the Touch ID to authorise payment (if Touch ID or Face ID is enabled); or
• Enter your device passcode (if Touch ID is not enabled)

With an Apple Watch you double-click the side button and hold the display up to the contactless reader to authorise a payment.

Please note: the Apple Watch NFC feature has to be activated before Apple Pay will work. When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.

1. Look for the Apple Pay icon during checkout and ensure Apple Pay is selected as the payment method.
2. Check your billing, shipping and contact information to make sure that they’re correct. If you want to pay with a different card, tap > next to your card
3. If you need to, enter your billing, shipping and contact information. Apple Pay will store that information, so you won’t need to enter it again.
4. When you are ready, make your purchase. Place your finger on Touch ID, use Face ID or enter the device passcode on iPhone and iPad, or double-click the side button on the Apple Watch to authorise payment. After your payment information sends successfully, you’ll see Done and a checkmark on the screen

Yes, you can use Apple Pay to make payments on participating websites using a Mac on Safari. To use Apple Pay, the Mac needs to be signed in to the same iCloud account as the iPhone or Apple Watch and have Bluetooth enabled on your Mac. You then:

1. Select the Buy with Apple Pay or Apple Pay button
2. Check your billing, shipping and contact information are correct:
   1. The default card can be changed by clicking the button next to the default card and selecting a new credit or debit card from any iPhone or Apple Watch which is nearby and signed into the same iCloud account.
   2. If you need to, enter your billing, shipping and contact information. Apple Pay will store that information on your iPhone, so you won’t need to enter it again.

When you are ready, make your purchase. Place your finger on Touch ID, use Face ID or enter the device passcode on your iPhone, or double-click the side button on the Apple Watch to authorise payment. After your payment information sends successfully, you’ll see Done and a checkmark on the screen.

Apple Pay transactions under $100 can be made by holding the device up to the contactless reader and authorising payment using Touch ID, Face ID, the device passcode or double-clicking the side button on Apple Watch.

For transaction over $100, you might be asked to enter your card PIN in to the retailer’s terminal.

You take the item(s) back to the retailer as normal. Some retailers will be able to offer refunds back to the device from which the original payment was made, while others may have to refund the plastic card.

If the retailer is able to refund the device used to make the original purchase, you:

Select the card they want to be refunded within the Wallet app

Hold the iPhone 6 (or later model) above or near the contactless reader and authorise the refund using Touch ID, Face ID or the device passcode; or

Hold the Apple Watch display up to the contactless reader and double-click the side button to authorise the refund.

You may need to provide the last four digits of the Device Account Number to the retailer. This can be found by opening the Wallet app and tapping the (i) symbol in the bottom right corner and then scrolling down to find Device Account Number.

Yes, Apple Pay is secure. A unique Device Account Number is securely stored on a chip in the device so payment can be made without any card information having to be shared with the retailer.

Other features which help to keep your payments secure and safe include:/

iPhone and iPad

Payments can only be authorised by using Touch ID, Face ID (if it is enabled), or by entering the device passcode./

Apple Watch

Payments can only be authorised if the device passcode has been entered and skin contact with the device has not been lost. If the device has been removed from your wrist, Wrist Detect deactivates the NFC feature and Apple Pay. To re-activate the NFC feature and Apple Pay, the device passcode has to be entered again.

Please note: you should never share your device passcode, or register more than one person’s fingerprint or face to Touch ID and Face ID, while your card is registered to Apple Pay.

The first card added to the Wallet app becomes the default card for that device. To change a default card you must follow these steps:

1. Open the Wallet app
2. Touch and hold your finger over the card you want to make the default card
3. Drag the card to the front of the cards in the Apple Pay section

1. Open the Watch app on your iPhone
2. Go to the My Watch tab
3. Tap Wallet & Apple Pay and then Default Card
4. Choose a new card

1. Go to Settings
2. Tap Wallet & Apple Pay and then Default Card
3. Choose a new card

Steps to remove your debit card from your Apple device's digital wallet can be found below.

iPhone and iPads

1. In the Apple Wallet app, tap the card that you want to remove.
2. Tap the More button (The three vertical dots), then tap Card Details (The information symbol).
3. Scroll down and tap Remove Card.

Please note in iOS 15 and earlier, you won't see the option to tap Card Details.

Apple Watch

1. Open the Apple Wallet app.
2. Tap the card that you want to remove.
3. Scroll down and tap Remove.

Mac with Touch ID

1. Go to System Settings (or System Preferences) > Wallet & Apple Pay.
2. Click the card that you want to remove.
3. Click the Remove button (The minus sign).

For more information, please see Change or remove the payment cards that you use with Apple Pay – Apple Support (AU).

Nothing. Your card will automatically update in your Apple Wallet on the month of expiry. You will not need to do anything.

You should contact us straight away on 133 282 so the lost or stolen card can be cancelled and no further purchases made. Your Apple Wallet card will then be disabled automatically and your new card will be issued into your Apple Wallet the next business day. Your physical card will still be sent to your address.

If you have the Find My iPhone app you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com and remove all cards from Apple Pay remotely. If you do not have the app you should contact us to request that your card be disabled for use with Apple Pay.

You should contact us on to request that your card be disabled for use with Apple Pay. You should also go to iCloud.com and remove your card from your Apple Watch. If you find your Apple Watch you can add your card back by following the same steps you went through when you set the card up with Apple Pay originally.