We continually review our branch network to ensure it meets changing customer needs. With more and more customers choosing to do their banking online, the role and demand for our Townsville branch has changed, and as a result, it was permanently closed on Friday, 19 July 2024.
Why we’ve made this decision
We understand closing a branch can be difficult for some customers. It’s why the decision wasn’t made lightly – we took a lot into consideration.
Here are some of the main reasons:
- On average 11% of customers use the Townsville branch once a month.
- Approximately 33% of customers have completed one transaction in the Townsville branch over the last 12 months.
- Increasing popularity of online and mobile banking is seeing in-branch transactions and withdrawals decrease, a trend we believe will continue to grow within Australia.
How banking is changing
- 84% of customers who use this branch are registered for mobile or online banking.
- 89% of these customers have logged in and used mobile or online banking.
We’re here to help with your banking
There are many ways for you to continue to bank with us, even if your preference is face to face.
Discover a safe, simple and secure way to manage your money from anywhere at any time.
Make deposits and withdrawals at participating Australia Post Offices, including more than 1,800 rural and remote locations.
Your nearest Bank@Post is:
Aitkenvale Post Office, The Intersection, Townsville Shopping Ctr, Shop 30b, 339-355 Ross River Road, Cranbrook QLD 4814
800m away from the Townsville Branch.
Call us on 133 282 for assistance or to do your everyday banking using telebanking.
Access thousands of ATMs Australia-wide*, including ATMs operated by the major banks.
We’re here to help
If you're experiencing financial hardship or challenging circumstances, we can help.
We acknowledge this closure may impact our customers, but we are committed to supporting you through this change, which is why we’ll be running in-branch banking sessions to help you explore all your options. To find out more, ask in branch.
If you have any questions, please call us on 133 282.
* Fees and charges apply. For details refer to our Schedule of Fees. Great Southern Bank, a business name of Credit Union Australia Ltd ABN 44 087 650 959, AFSL and Australian Credit Licence 238317.