And the winner is … Great Southern Bank!
1 June 2022
Great Southern Bank has been awarded the top honour in Canstar ’s annual banking awards, named today as the Customer Owned Bank of the Year.
CEO and Managing Director Paul Lewis said the award was the icing on the cake for Australia’s largest customer-owned bank, coinciding with its 1st birthday as Great Southern Bank, being celebrated throughout June.
“This award is a testament to the incredibly hard-working team of people who work at Great Southern Bank who are passionate about our purpose of helping all Australians own their own home,” Mr Lewis said.
“This Canstar recognition demonstrates our commitment to customer service and value. We look forward to helping even more Australians realise their home ownership dreams in the year ahead.”
Canstar’s Customer-Owned Bank of the Year Award looks at value to customers across the suite of banking products - home loans, personal loans, savings accounts and credit cards.
Canstar’s General Manager, Research and Insights, Mitch Watson said: “The title of Customer-Owned Bank of the Year is awarded to the bank that provides their customers with the strongest combination of banking products.
“Great Southern Bank came out on top among the customer-owned banks in the research, having performed strongly with its deposit accounts and variable home loans, which are highly competitive offerings when compared to the rest of the market.”
Great Southern Bank has doubled its market share of the first homebuyer segment – and its total first homebuyer lending - compared to a year earlier. The bank has also focused on finding more ways to help customers be clever with their money including:
- The Boost – allows customers to pay down their home loan faster with extra repayments into their home loan every time they spend on their Visa debit card.
- The Vault – allows customers to hide their savings account from view in Online Banking and add a motivational message, removing the temptation to splurge.
- Faster, easier home loan applications – a new digital home lending platform has improved the customer experience.
- Government homebuyer schemes – the bank has helped more than 3,000 people into their first home through the First Home Loan Deposit Scheme, New Home Guarantee and Family Home Guarantee.
About Great Southern Bank
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have changed our name from CUA to Great Southern Bank but we remain customer owned and firmly focused on helping all Australians own their own homes.
Media contact:
Laurel-Lee Blain
Senior Manager, External Communications
Mobile: 0428 602 508
Email: Laurel-Lee.Blain@gsb.com.au